Privacy Policy

1. Introduction

Kinito Physical Therapy ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Health Information

When you receive treatment at our physical therapy facilities or through telehealth services, we collect personal health information including:

• Medical history and current health conditions
• Treatment records and clinical notes
• Diagnostic test results and imaging reports
• Medication lists and allergies
• Contact information and insurance details
• Payment and billing information

2.2 Website Usage Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website URLs
• Device type and operating system
• General geographic location (city/state level)

2.3 Information You Provide

We collect information you voluntarily provide through:

• Contact forms and inquiry submissions
• Account registration and profile creation
• Appointment scheduling requests
• Feedback and survey responses
• Email communications

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing physical therapy services and treatment
• Processing and managing patient accounts
• Billing and processing payments
• Communicating appointment confirmations and reminders
• Responding to inquiries and requests
• Improving our website and services
• Complying with legal and regulatory requirements
• Health research and clinical quality improvement (when permitted)

4. How We Share Your Information

4.1 Healthcare Providers

We may share your health information with other healthcare providers involved in your care, including physicians, specialists, and other therapists, with your permission or as required by law.

4.2 Insurance Companies

We share necessary treatment and billing information with your insurance company to process claims and determine coverage.

4.3 Business Associates

We may share information with business associates who assist us in providing services, such as billing processors, electronic health record vendors, and telehealth platforms. These associates are contractually obligated to maintain confidentiality.

4.4 Legal Requirements

We may disclose information when required by law, court order, subpoena, or to protect the rights, privacy, safety, or property of ourselves or others.

4.5 Service Providers

Services may be billed through different affiliated entities (Grayson Starbuck DPT PLLC dba Kinito Physical Therapy, Connor Stockton DPT PLLC, Kyle Sparkes DPT PLLC, or Phycility LLC) depending on payer requirements and clinical operational needs.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Most web browsers allow you to control cookies through your browser settings.

6. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain comprehensive safeguards to protect your protected health information (PHI). See our separate HIPAA Notice of Privacy Practices for additional information.

7. Data Security

We implement physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

8. Retention of Information

We retain your health information in accordance with Oklahoma state regulations and professional standards, typically for a minimum of 6-7 years following your last treatment or as required by law.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your information including: Right to Access, Right to Correction, Right to Deletion, Right to Data Portability, and Right to Opt-Out. To exercise these rights, contact our Privacy Officer.

10. Contact Information